This blog is (usually) about cool marketing, business and customer service ideas I observe and want to share with my readers. Thus the name “My Perspective” since it’s my perspective on things I see and experience.
Recently, I read about an interesting customer service situation on a blog belonging to John DiPietro…I guess you could say it’s “His Perspective”. The subject of his post was about turning what could have been a huge disaster into a positive experience. The funny thing was, he was talking about me…and I didn’t even realize it at first! Out of privacy concerns, he didn’t use names in his blog, so it took me a minute for it to sink in that the event he was using as an example of good customer service was a webinar I produced last week.
After talking with John, (and thanking him for noticing our hard work) I gave him permission to use my name in his post (no need to protect the innocent or the guilty here!), and am now sharing his post called “Staying Calm, and Being Cool!” with you…
Lest you think I’m doing this ONLY to stroke my own ego…let me just say that I believe it’s important to celebrate your own successes, so I’m sharing this one with you. Thanks for bearing with me.